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Terms and conditions of sale

Terms and conditions

Your order

You can place your order by sending an email to info@balaagri.se or, if you would prefer personal service, you are welcome to call us on 0512-295 50. Our opening hours are Monday to Thursday: 8:00 a.m. to 4:00 p.m. On Fridays, we are open from 8:00 a.m. to 12:00 p.m. From Monday to Thursday, we are closed for lunch between 12:00 p.m. and 1:00 p.m.

When adding to a pending order, this addition may be treated as a new order if the pending order has already begun to be processed.

We do not enter into any purchase agreements with minors (under 18 years of age).

When you place an order with us, you agree to the terms and conditions stated on our website.

When an order is placed, an order confirmation is sent. The order confirmation should be regarded as information about the contents of the order.

Payment terms

All prices on our website are listed in Swedish kronor. Shipping costs will be added to the order. Payment is made via invoice after a standard credit check, via installment payments after a standard credit check, or via card payment. Customers with payment remarks are unfortunately required to pay in advance or via card payment.

Invoice (private customer)

If you choose to pay by invoice, we will perform a credit check. The invoice will be sent to your registered address.

The invoice must be paid so that it reaches the recipient no later than 30 days after the invoice date. In the event of late or non-payment, interest on arrears will be charged at the applicable repo rate + 19.00%, but no less than 20%, as well as compensation for a written payment reminder in the amount specified in the Swedish Act (1981:739) on Compensation for Collection Costs, etc., or any corresponding law that replaces it.

We use PayEx as our payment provider. Click here to learn more about them.

Invoice (business customer)

If you choose to pay by invoice, we will perform a credit check. The invoice will be sent to the selected billing address.

The invoice must be paid so that it reaches the recipient no later than 30 days after the invoice date. In the event of late or non-payment, interest on arrears will be charged at the applicable repo rate + 19.00%, but no less than 20%, as well as compensation for a written payment reminder in the amount specified in the Swedish Act (1981:739) on Compensation for Collection Costs, etc., or any corresponding law that replaces it.

We use PayEx as our payment provider. Click here to learn more about them.

Svea (online store)

If you choose to pay via Svea, you can pay by invoice, credit card, or direct payment. If you choose to pay by invoice, the invoice will be sent to the email address you provided. The invoice must be paid so that it is received by the recipient no later than 30 days after the invoice date. In the event of late or non-payment, a late payment fee will be charged in the amount specified in the Act (1981:739) on Compensation for Collection Costs, etc., or any corresponding law that replaces it.

To learn more about Svea's terms and conditions, click here.

Information about transfer

The claim will be transferred to PayEx Credit AB, 556735-5671, S:t Hansplan 1, 621 88 Visby. Payment with discharging effect can therefore only be made to PayEx Credit AB on the account specified by PayEx Credit AB on the invoice.

Reservations

Prices are valid provided that no other charges are imposed on us by authorities or that VAT does not change. We reserve the right to change prices and terms without prior notice. We also reserve the right to make changes to the design and improvements at any time and without prior notice, as we are constantly developing our products in our quest to continuously improve them. We also reserve the right to make changes to images, prices, and text on our website, to make product changes that may occur, and to sell out of a product.

Guarantees

Bala Agri a one-year warranty on all products, including wood processing machines, adapters, tool mounts, feeding equipment, gates, bale grabs, spear systems, Crush, forestry trailers, road trailers, and racetrack trailers, as well as carts and wagons. Please remember to always keep your invoice or receipt, as these must be presented for the warranty to be valid. The warranty period begins on the date of purchase. During this warranty period, Bala Agri reserves Bala Agri to repair or replace the product. The warranty applies if any product breaks despite normal use.

The warranty does not cover:

  • Pure consumables and wear parts such as saw chains, saw blades, and bands.
  • Products that have been stored incorrectly.
  • Products that have been assembled incorrectly.
  • Products that have been used inappropriately or incorrectly.
  • Products that have been modified in appearance or function.
  • Compensation for any labor costs incurred by the customer.

Right of withdrawal

Consumer (private individual) right of withdrawal in distance contracts

If, for any reason, you wish to cancel a purchase you have made, you have a 14-day right of withdrawal. The withdrawal period begins on the day you receive the item. You may cancel your purchase verbally or in writing. Please note that you must be able to prove that you canceled within the time limit. The item must be returned in substantially unchanged condition, and the return shipping costs are paid by the customer. You also have the right to a refund within 30 days if you exercise your right of withdrawal. Once Bala Agri received the item and verified that it is undamaged, Bala Agri will Bala Agri the amount you paid for the item as well as the shipping fee, provided that you have returned all items in your order. The right of withdrawal does not apply if we have custom-made a product for you.

If you have any questions, please contact Bala Agri 0512-295 50.

Goods damaged in transit

Any goods damaged in transit must be reported immediately—no later than 14 days—and without delay to the shipping company and to Bala Agri. Therefore, it is important that you carefully inspect the goods before signing for them. Verify that the number of packages matches the shipping manifest and that all goods are in undamaged condition. If the customer signs for the goods without noting any damage, no compensation Bala Agri by the carrier or by Bala Agri .

Responsible for errors

In relation to traders

If there are defects for which Bala Agri , Bala Agri undertakes, at its discretion, Bala Agri remedy the defect either by repair, replacement, or refund of the purchase price. Bala Agri the right to refer the customer directly to the respective manufacturer or to a service center designated by the manufacturer to remedy the defect.

Bala Agri’s liability for defects in goods is limited to what is specified in these General Terms and Conditions of Sale. Consequently, Bala Agri no direct or indirect liability for, for example—but not limited to—delays in delivery, compatibility issues, harmful properties of the goods, operational disruptions, product liability, loss of profits, loss of stored data, additional work, or other financial losses.

In relation to consumers (private individuals)

The Consumer Sales Act applies to the sale of goods to consumers. In the case of purchases made by consumers, Bala Agri correct the defect or make a new delivery if this can be done without unreasonable cost or inconvenience to Bala Agri. Bala Agri the right to correct the defect or make a new delivery at its own expense. In all other respects, please refer to the provisions of the Consumer Sales Act.

Ownership rights

Bala Agri retains ownership of the goods until they have been paid for in full. Consequently, the customer is not entitled to transfer or resell the purchased goods until they have been paid for in full.